Refund policy
Return and Refund Policy
At Third Arc, we take pride in delivering high-quality, made-to-order products designed specifically for comic collectors. Please review our return and refund policy carefully before making a purchase.
1. Custom and Personalized Products
Due to the nature of our products, all custom or personalized items are final sale.
This includes, but is not limited to, any labels or dividers that have been customized with names, themes, categories, or other user-specified content.
We do not accept returns, refunds, or exchanges for personalized items unless the product arrives damaged or there was an error on our part in fulfilling your order.
2. Non-Personalized Products
If you purchased a non-personalized item, you may request a return or refund within 14 days of delivery, provided the item is:
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Unused and in its original condition
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In its original packaging
To initiate a return, please contact us at [your contact email] with your order number and reason for return. Once approved, you will be responsible for return shipping costs unless the return is due to an error on our part.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 7 days of delivery. Email us at [your contact email] with:
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A clear photo of the product and packaging
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Your order number
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A description of the issue
We will gladly replace or refund any item that is defective, damaged in transit, or incorrectly fulfilled.
4. Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–7 business days.
5. Contact
If you have any questions regarding this policy, please reach out to us at:
📧 thirdarcshop@gmail.com